Shipping policy

At ficelle Paris, we are committed to shipping your orders as soon as possible. Soft prices are neither taken back nor exchanged.

Delivery methods available

•  Home
• Pickup point
  

Delivery

France – order less than 60 euros

 With home delivery, you will be charged a flat rate of 8.99 euros. With delivery to a relay point, a fixed amount of 4.99 euros for transport costs will be invoiced.

Europe & European Union countries – order less than 150 euros

With home delivery, you will be charged a flat rate of 24 euros. With delivery to a relay point, a fixed amount of 10 euros for transport costs will be invoiced.

United Kingdom & Switzerland – order less than 250 euros

With delivery to a relay point, a fixed amount of 50 euros for transport costs will be invoiced.

Only for the United Kingdom, home delivery will be charged at a flat rate of 25 euros.

Other countries of the world – order less than 250 euros

With home delivery, you will be charged a flat rate of 75 euros.

Free delivery

 For France

Delivery is free from 60 euros of purchases with delivery by Mondial Relay, Colissimo Relay or in-store collection.

 For Europe & European Union countries

 Delivery is free from 150 euros of purchase.

 For UK & Switzerland

Delivery is free from 250 euros of purchase.

Returns & exchanges

 You have 14 days from receipt of the order to return or exchange a product.

 You can also exchange a product provided that the value of the chosen “replacement” product is greater than or equal to the value of the product initially acquired. In the event that you choose a product of a higher value than the value of the exchanged product, you will have to make up the difference.

 STATUS OF RETURNED OR EXCHANGED PRODUCTS

 Returned or exchanged products must be new, unused and, where applicable, in their original box. Any item returned soiled and/or damaged cannot be taken back. No returns will be accepted if the returned or exchanged products have been visibly used or damaged.

 If your return is refused, the products will then be returned to you at your expense without you being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the products sold.

ADDRESS

FICELLE PARIS
Web Return Service
112 rue Reaumur
75002 Paris – FRANCE