Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
In order to be returned, your item must be in the same condition as you received it, i.e. it must not have been worn or used, it must be labeled and in its original packaging.
To initiate a return, you can contact us at info@ficelle-paris.com. Please note that returns should be sent to the following address
112 rue Réaumur, Paris, 75002, France
If your return is accepted, we will send you instructions on how and where to send your package. Please note that if your country of residence is not France, shipping your goods may take longer than expected.
You can always contact us for any questions regarding returns at info@ficelle-paris.com.
DAMAGES AND PROBLEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and remedy it.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
You may also exchange a product provided that the value of the chosen "replacement" product is greater than or equal to the value of the product originally purchased. In the event that you choose a product of greater value than the exchanged product, you will have to make up the difference.
3-DAY COOLING-OFF PERIOD IN THE EUROPEAN UNION
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
REFUNDS
We will notify you as soon as we receive and inspect your return to let you know if the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 5 business days since we approved your return, please contact us at info@ficelle-paris.com.
ADDRESS
ficelle Paris
Web Return Service
112 rue Réaumur
75002 Paris - FRANCE
In order to be returned, your item must be in the same condition as you received it, i.e. it must not have been worn or used, it must be labeled and in its original packaging.
To initiate a return, you can contact us at info@ficelle-paris.com. Please note that returns should be sent to the following address
112 rue Réaumur, Paris, 75002, France
If your return is accepted, we will send you instructions on how and where to send your package. Please note that if your country of residence is not France, shipping your goods may take longer than expected.
You can always contact us for any questions regarding returns at info@ficelle-paris.com.
DAMAGES AND PROBLEMS
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and remedy it.
Unfortunately, we cannot accept returns on sale items or gift cards.
EXCHANGES
You may also exchange a product provided that the value of the chosen "replacement" product is greater than or equal to the value of the product originally purchased. In the event that you choose a product of greater value than the exchanged product, you will have to make up the difference.
3-DAY COOLING-OFF PERIOD IN THE EUROPEAN UNION
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
REFUNDS
We will notify you as soon as we receive and inspect your return to let you know if the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and issue the refund.
If it has been more than 5 business days since we approved your return, please contact us at info@ficelle-paris.com.
ADDRESS
ficelle Paris
Web Return Service
112 rue Réaumur
75002 Paris - FRANCE