Privacy policy

NELKIN PARIS is concerned about the protection of your privacy and intends to ensure the protection of the personal data entrusted to it.

To ensure the functioning of the website accessible at the address https://www.ficelle-paris.com (hereinafter the Site ) published by NELKIN PARIS , the latter is required to collect a certain amount of personal data (hereinafter the after the Data(s) ).

I. PERSON RESPONSIBLE FOR THE PROCESSING OF DATA COLLECTED

The data controller who collects data and implements the processing is:

NELKIN PARIS
Simplified joint-stock company with capital of 50,000 euros

Head office: 112 rue Réaumur – 75002 Paris

892 811 753 RCS Paris

Telephone: 01.44.82.76.00 (non-surcharged call from mainland France)

Email: info@ficelle-paris.com

II. ORIGIN AND CATEGORIES OF DATA COLLECTED

Personal Data is collected as follows:

Origin of Personal Data

Categories of Personal Data

Navigation on the Site

Connection data: connection and usage logs, IP address, type of terminal, operating system, browser, access provider
Data relating to navigation on the Site: clothing preferences, tastes
Content of opinions issued by Internet users on products, services or content

Contact form

Marital status: title, surname, first name
Contact details: e-mail address, telephone number

Contact form :
Marital status: title, surname, first name
Contact details: e-mail address, telephone number
Data relating to the order if applicable and the reason for the request

Newsletter subscription form

Contact details: email address

Customer Account connection form (“Already registered?”), Customer Account creation form, Data that you enter in the Customer Account

Connection data: connection and usage logs, IP address, login, password to access the Customer Account
Date of Birth
Contact details: Postal address as well as, where applicable, any additional information relating to delivery, billing address
Information relating to transactions and monitoring of the commercial relationship: details of the products purchased, quantities, amount, terms of payment, any discounts granted
Information relating to the person placing the order: size, shoe size, gender
Content of opinions issued by Customers on products, services or content

Purchase or order of one or more items online – without creating a customer account called “Quick purchase”

Information relating to transactions and monitoring of the commercial relationship: details of the products purchased, quantities, amount, terms of payment, any discounts granted Contact details: Delivery postal address as well as, where applicable, any additional information relating to delivery, address of billing

Pop-in for sending the shopping cart not finalized by email

E-mail address

Some Data is mandatory, others are optional in accordance with what is indicated to you at the time of Data collection. Failure to fill in the mandatory fields could in particular have an impact on the processing of your request (placing the order in particular).

When ordering a product on the Site, the banking service providers with which NELKIN PARIS has entered into contractual agreements also collect and process Data concerning your means of payment. Payment processes are secure. Some Data is mandatory, others are optional in accordance with what is indicated to you at the time of Data collection. The fact of not filling in the mandatory fields could in particular have an impact on the processing of your request (placing the order in particular) .

Information relating to your connection and your navigation may be collected during your visits to our Site, by means of cookies (consultation of a page, search carried out, click on a link, etc.).

For more details: see the article on cookies in this policy.

III. LEGAL BASES AND PURPOSES OF THE PROCESSING OF YOUR DATA

We will only process or use your data to the extent necessary to contact you, to process your requests, to create and manage your user profile, to create and manage your access to our online services or to carry out statistical studies. .

More specifically, the processing of your Data meets the following purposes (non-exhaustive list):

Legal basis

Purpose

Consent

Management of newsletter subscriptions
Management of commercial prospecting operations through various channels: e-mail, sms notification on mobile, social networks

Management of participation in contests and/or all promotional operations, including through social networks
Sending your unfinalized shopping cart by email
Implementation of product studies for people who have not yet created a Customer Account

Deposit of cookies to offer content and targeted advertising adapted to your areas of interest, to carry out measures to improve your experience on the Site and to share on social networks (see the article “and cookies?” this policy)

Contractual obligation

Management of the creation of an online Customer Account by an Internet user, including:
– Creation of an Account by a person in order to make an online purchase.

Management of the Client Account and the commercial relationship, including:
– Management of the shopping cart and orders;
– Management of delivery operations;
– Management of payment transactions;
– Follow-up of the Customer relationship;
– Management of complaints and the implementation of guarantees related to the product covered by the contract;
– Management of after-sales service, product returns and refunds.

Legitimate interest

Statistical analyzes for the purpose of managing and improving our offers and services
Selection of Customers to carry out studies, surveys and product/opinion tests on our new services (optimization of the customer experience)
Customer satisfaction management and collection of Customer opinions on products, services or content (e-reputation)
Prevention and fight against fraud
Litigation management
Management of requests for the exercise of data subject rights.
Management of operations relating to business transfers

Compliance with a legal obligation

Organization of meetings with the Company’s stakeholders for the purpose of carrying out the extra-financial reporting provided for by the French Commercial Code

IV. EXERCISES OF RIGHTS

In accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter “GDPR”) you have a right of access, rectification, deletion, information, opposition to processing, withdrawal of consent, a right to limitation and portability of your Personal Data and can define post-mortem instructions.

You can exercise your rights by writing to the following address NELKIN PARIS: Service Relation Client, 112 rue Réaumur, 75002 Paris, France or by e-mail via info@ficelle-paris.com.

You also have the possibility, at any time, to unsubscribe from the newsletter by clicking on the unsubscribe link provided for this purpose. It is also possible to change the configuration of the newsletters in “My account”, section “Subscriptions”.

V. DATA PROTECTION OFFICER

NELKIN PARIS has a Data Protection Officer whose mission is to ensure compliance with the regulations in force on the protection of personal data. You can contact him at the following address: info@ficelle-paris.com .

In the event of a complaint relating to the protection of your Data, you can also contact the French supervisory authority, the Commission Nationale de l’Informatique et des Libertés, whose site is accessible at the following address: https://www. cnil.fr/

VI. TRANSFERS OF DATA COLLECTED OUTSIDE THE EUROPEAN UNION

Your Personal Data is hosted within the European Union.

In the event that Data is transferred to a country outside the European Union, we undertake to take the technical and organizational measures necessary to guarantee the adequate level of security of your Data as if they were remained within the European Union.

We require these recipients of the Data to implement the measures required to ensure the same level of protection as that required by European regulations on personal data.

VII. RECIPIENTS OF COLLECTED DATA

Your Data is primarily intended for use by the Company.

The Company may, however, call on service providers and techniques to which the Data could be transmitted temporarily and securely. These are service providers responsible for optimizing the operation of the Site, ensuring your transactions and payment security, our service providers in charge of logistics (storage, preparation and delivery of your products), or our customer service, our service providers in charge of marketing, sales studies, or advertising service providers.

Safeguards have been taken to ensure a sufficient level of Data protection.

Your Data may also be transferred to third parties, subject to your prior consent, for processing in accordance with the purpose(s) for which your Data was collected or in cases where we are required to do so by law, in in the context of legal proceedings or in the context of a restructuring, reorganization or transfer in any form and in any capacity whatsoever.

VIII. STORAGE PERIOD OF COLLECTED DATA

We keep your Data for the time strictly necessary to achieve the purposes for which they were collected.

Thus, we keep your Data, with the exception of your bank details which are collected and processed through our service providers in charge of payment management, for 3 years from the date of the last interaction between us ( i.e. your last purchase, the last contact with our customer service, the opening of our newsletter, or failing that, the date of creation of the customer profile).

The connection logs which are collected, provided that you consent to it, using cookies and other trackers used within the framework of the service, for a period which cannot exceed thirteen (13) months.

Your bank details are kept by our payment partners PayPlug. When shopping online, you will need to enter your bank details in the fields provided for this purpose. If you give your consent, and in order to facilitate your payments, you may prefer that our payment service provider keep your bank details securely so that they can be used for future purchases.

Once your Data has been deleted from our database, some of your Data may be kept in the form of an archive with restricted and strictly limited access for the purposes of meeting our legal, accounting and tax obligations, but also to manage your possible complaints and requests. warranties within the applicable limitation periods. Once your Data is no longer necessary for the purposes or for archiving purposes to meet our legal obligations or for the purposes of the applicable prescription, your Data will be irreversibly anonymized.

At any time, you have the possibility to ask us to delete all or part of your Data, to oppose their processing or to request its limitation. In the event of a request for the deletion of your Data, these will be deleted from our database and kept in the form of an archive as indicated above.

IX. COOKIES

The Company uses cookies (or cookies) to personalize content and advertisements, to provide you with options for accessing social networks, and to analyze our traffic data. The Company also shares information about your use of the Site with its social media partners, advertisers, and analytics partners. To find out more, you can click on ‘Cookie settings’. This preference center is accessible at any time by clicking on the ‘Cookie settings’ button located on each page.

When you visit a website, this site may store or retrieve information using your browser in the form of cookies. This information could be your Data and is used mainly to operate the site in accordance with your expectations. This information usually does not directly identify you, but may allow you to enjoy a more personalized Internet experience. We give you the opportunity to choose not to allow certain types of cookies.

You have, at any time, the possibility of accepting or refusing the use of cookies, by means of the “on/off” parameters of the center of preferences, by clicking on the button below:

COOKIE SETTINGS [LIEN A INSERER]

A “cookie” is a small file which records information relating to the navigation of a user on a site. The data thus obtained makes it possible to obtain measurements of attendance, for example. The cookies that are placed on the Site are of several types. They may be posted by us or by authorized third parties and each serves different purposes:

Cookie Category

Purpose

Strictly Necessary Cookies

Strictly necessary cookies are technical cookies that are strictly necessary for the operation of the Site and which allow you to browse the pages of the Site, to access the various products and services that we offer you. The cookies strictly necessary for the proper functioning of the Site will always be active on your terminal in order to make your navigation on the Site possible.

Performance and personalization cookies

Performance and personalization cookies are functional cookies. They allow, if you accept them, to measure the audience of the contents of our Site in order to improve the interest and the ergonomics of our services, in particular by establishing statistics and volume of frequentation. These cookies also make it possible to personalize your navigation on the Site according to your purchase history or the products that you have consulted on the Site.

Advertising cookies

Advertising cookies allow us, if you accept them, to display on the web pages you visit advertisements adapted and personalized to your profile and your areas of interest on third-party websites with advertising space. To this end, we may share your browsing data with our partners, including social networks. These advertisements will be offered to you taking into account, for example, your browsing history, your purchases, or your location data.

The deposit of third-party cookies is subject to obtaining your prior consent. The processing of your data by the companies issuing these third-party cookies is done under their own responsibility, in accordance with their own data protection policy. We invite you to read these policies and inform you that you can refuse third-party cookies by appropriately setting your browser.

The period of validity of the consent to the deposit of cookies is extended to 6 months. At the end of this period, the consent must be obtained again.

It is specified that the period of validity of cookies said to be strictly necessary in the cookie management tool is 12 months.

You can, at any time, accept or refuse the use of cookies by using the “on/off” settings of the preference center, by clicking on the ‘Cookie settings’ button that you will find on each page: